Terms & Conditions

Product Warranty
All Nexus products sold through this website are subject to a 1 year warranty from the date of purchase. If you experience a problem with your Nexus product within the 1 year warranty you can claim a replacement, free of charge, provided that you can show valid proof of purchase when requested.

Purchasing Information
The entire Nexus range is readily available to buy through Nexus Range. On each of the product pages you will find a link to buy the product, clicking this link will add the item to your cart. You can then follow the simple steps to buy the product easily and discreetly.

Payments
All payments made through this site are done so through HSBC, a credit card processing service used by thousands of other websites. This system provides safe reliable e-commerce in accordance with industry standards, ensuring that your details are kept safe. If you do not feel comfortable giving your credit details over the internet please contact us directly at enquiries@nexusrange.com where we will provide you with alternative methods of payment.

Pricing
Product prices are shown by default in Great British Pounds (£) - conversion rates with your local currency depend on the official rate at the time of purchase. Please note that prices include VAT (Europe) and GST (Australia)

Privacy Policy & Personal Information
To ensure your security, Nexus Range processes all credit card information via a secure server which encrypts all personal information, meaning your details stay private and protected. By using the Nexus Range online shop, you give us consent to process and use your personal data in accordance with the terms and conditions of this privacy policy.

In order to fulfill online orders, Nexus Range contracts with selected third parties. These third parties may process your personal information under strict contractual confidentiality agreements, for the purpose of assisting Nexus in fulfilling online orders quickly and discreetly. Aside from this, Nexus will never disclose, sell or transfer any personal information provided by our clients to a third party, except as might be required by law.

Age of Consent
By purchasing products from Nexus Range you declare that you are 18 years of age or above. By law we are not permitted to supply products listed on this site to individuals who do not satisfy these age requirements.

Ordering
Ordering is quick and easy thanks to our straightforward system. If, for whatever reason you wish to cancel or amend an order, please email our customer service team immediately on enquiries@nexusrange.com quoting your full name, address and the order number found on your order confirmation email. Please note that once an order has been dispatched we have no way of amending or cancelling it.

Shipping
We offer the following shipping tariffs:

  • UK £4.95, please allow 3 – 5 working days for delivery
  • Europe £6.95, please allow 7 – 14 working days for delivery
  • Rest of the World £8.95, please allow up to 28 working days for delivery
  • We also offer a fully trackable Worldwide Express delivery service for just £14.95

All orders are sent via the Royal Mail Signed For service unless the expedited service has been selected. We process all orders that are received before 12 noon that very same day. Orders received after the cut off time (12 noon) will be processed the next day.

If your parcel seems delayed, please contact us via email to enquiries@nexusrange.com to check the status of your order. Each order has its own unique tracking number so there is no chance of it ever getting lost. Delivery times for recorded international post vary so please allow a minimum of 10 days before contacting us.

Discreet Delivery
All orders placed through Nexus Range will arrive packaged in a plain brown box with no branding shown on the outside, ensuring your purchase remains private.

Returns
Please note that we will only accept returns on defective items.

All defective items may be returned within 1 year of receipt for credit, exchange, refund or replacement. We will not accept returns on non-defective items and pre-authorisation is required before items are returned. This can be obtained by emailing enquiries@nexusrange.com – please remember to state your original order number.